Refund policy
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. If an item is faulty, damaged, or not as described, you are entitled to a repair, replacement or refund regardless of anything else in this policy — including items bought on sale.
Faulty or damaged items
If your item arrives faulty, damaged, or isn't what you ordered, email rarebreednco@outlook.com with your order number and a photo of the issue. We'll sort out a replacement or refund and we'll cover the return postage.
Change of mind
You have 14 days from receiving your order to change your mind.
To be eligible, the item must be unused, unworn, and in the same condition you received it, with tags attached. Return postage is at your cost.
Once your return arrives we'll inspect it and email you either way. If it's approved, your refund goes back to your original payment method.
What we can't take back for change of mind
- Sale items
- Headwear and caps
- Jewellery
- Gift cards
These exclusions apply to change of mind only. If any of these items is faulty or damaged, your consumer guarantees still apply and we'll make it right.
We may offer a partial refund if an item comes back damaged, missing parts, or not in its original condition for reasons that aren't our fault.
How to return an item
- Email rarebreednco@outlook.com with your order number and what you'd like to do.
- Wait for us to confirm before sending anything back.
- Post it to: Rare Breed n Co, 89353 Bruce Highway, Koumala QLD 4738.
If your item is worth more than $75, please use a tracked service or take out shipping insurance. We can't guarantee that untracked returns reach us.
Refunds
Once approved, refunds are processed within 7 business days. It can take a few days more to appear depending on your bank.
If you haven't seen it after that, check your account again, then contact your bank or card provider — there's often a processing delay at their end. If you've done all that and it still hasn't turned up, email us at rarebreednco@outlook.com and we'll chase it.
Questions
Email rarebreednco@outlook.com. There's only two of us, but we'll get back to you as soon as we can.